Remote Access
Check your compatible standby generator while you're at home or away.
KOHLER Remote Generator Management
Manage Your Generator From Anywhere
Stay connected to your KOHLER standby generator with the KOHLER Energy Management app. Monitor generator status, review maintenance information, and manage your system whether you're at home or away.
KOHLER Energy Management
Your Generator. Your Information. One App.
Remote access puts your generator information at your fingertips through an easy-to-use interface.
Paired with a compatible KOHLER standby generator, the Energy Management app helps you stay informed about your generator's condition and operation from one place.
Access generator insights, maintenance information, monitoring features, and system updates wherever you are.
Connected Backup Power
Stay Informed About Your Generator
The KOHLER Energy Management app gives homeowners a convenient way to keep track of their standby generator.
Generator Status
Stay informed about generator operation and system information from one convenient interface.
Maintenance Information
Review generator information that can help you stay on top of service and maintenance needs.
Monitoring & Updates
Keep important generator information accessible and stay connected to your backup-power system.
Controller PIN Help
How Do I Find or Reset the Controller PIN? (Formerly the Generator Password)
If you are adding a generator manually to the KOHLER Energy Management app, the generator serial number and controller PIN are required to connect your generator to the app.
Important:
Resetting the controller PIN will generate a new PIN and may
interrupt the generator's current monitoring connection.
Any users or dealers monitoring the generator will need the new
controller PIN to reconnect.
Applicable generators:
RESA / RESC / RCL / RESV / VSG / RCA(L)
models with RDC2 or VSC controller
01
Open Network Information
Press Select, then press the down arrow to navigate to Network Information.
02
Open Networking Status
Press Select. The Networking Status screen will appear.
03
Open Network Configuration
Press the down arrow until Networking Configuration is displayed.
04
Open Reset Password
Press Select until Reset OnCue Password is displayed.
05
Confirm the Reset
Press and hold Select until Reset OnCue Password? No appears. The word “No” will flash.
06
Change No to Yes
Press the up arrow button to change No to Yes.
07
Write Down the New PIN
The generator serial number and new controller PIN will be displayed for approximately 10 seconds. Write down the new PIN so it can be entered into the KOHLER Energy Management app.
08
Setup Complete
The controller PIN reset procedure is now complete.
Previous OnCue Plus Users
How to Move From OnCue Plus to the New KOHLER Energy Management App
If you previously used OnCue Plus, you can transfer your generator information into the new KOHLER Energy Management app by following the steps below.
Download the New KOHLER Home Energy App
Download and open the new KOHLER Home Energy Management app on your compatible mobile device.
Create Your New Account
Open the app and select Sign Up near the bottom of the screen.
Add Your Generator
After creating and activating your account, return to the app and choose to add a generator.
Import Your Previous OnCue Plus Account
Select the option to add a generator from OnCue Plus, located below the controller PIN field.
A new page will open where you can sign in using the credentials from your previous OnCue Plus account.
Confirm Your Generator Information
After signing in, your generator and account information will appear. Review the information carefully and confirm that it is correct.
Complete the Transfer
Select Next after confirming your information. Your generator will then be added to the new KOHLER Energy Management app.
Having Trouble With the Transfer?
If you experience issues while moving from OnCue Plus to the new KOHLER Energy Management app, contact KOHLER Support or our Customer Service and Sales Team for assistance.
Need Assistance?
Need Help Connecting Your Generator?
Our Customer Service and Sales Team can help answer questions about compatible KOHLER generator monitoring and Energy Management setup.
KOHLER Support
Home Energy Help & Support
Need additional help with your KOHLER Energy Management system? Contact the KOHLER Home Energy Customer Care Center directly.
Call Our Team
1-800-544-2444
KOHLER Home Energy Customer Care Center
Monday – Friday
7:30 AM – 5:00 PM (CT)